At Fit Mode Shop, we’re committed to making your shopping experience as comfortable as our family-friendly fashion. Below you’ll find all the details about our shipping options and hassle-free return process.
Shipping Information
Order Processing Time
We typically process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options & Delivery Times
We offer two convenient shipping methods to serve our global customers (excluding Asia and certain remote areas not served):
1. Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Includes tracking and insurance
2. Free Shipping
- Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Includes basic tracking
Note: Delivery times are estimates and may vary depending on your location and customs processing.
Easy Returns & Exchanges
We want you to love your Fit Mode Shop purchases. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.
Return Eligibility
To qualify for a return or exchange:
- Items must be unused and in original condition
- All original tags must be attached
- Items must be in their original packaging
- Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on:
- All lingerie items
- Any products marked as “final sale” (typically from our HOT SALE collection)
How to Return an Item
Follow these simple steps for a smooth return process:
- Contact us within 15 days of receiving your order by emailing [email protected] with your order number and return details
- Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved
- Package your return – Securely pack the item(s) in original packaging with the RMA number clearly visible
- Ship your return – Send the package to our return center: Fit Mode Shop Returns
4636 Mcwhorter Road
Jackson, MS 39201
USA
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
Refund Processing
Once your return is received and inspected (typically within 3-5 business days), we will process your refund or exchange. You’ll receive an email notification when completed.
Refund Timeline
- Credit card/PayPal refunds: 5-10 business days after processing (depending on your financial institution)
- Refunds will be credited to your original payment method
- Exchanges: We’ll ship your new item once the return is processed, with shipping times following our standard estimates
Damaged or Defective Items
If you receive a damaged item from our Clothing, Comfort Shoes, or any other collection, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.
International Returns
For customers outside the United States (excluding Asia and certain remote areas not served):
- Return shipping costs are the customer’s responsibility
- Duties and taxes for returned items are non-refundable
Need Help?
Our friendly customer service team is always happy to assist with any questions about shipping or returns. Contact us at [email protected].
Note: This policy applies to items purchased directly from reesneakershoes.com. For purchases made through third-party retailers, please contact them directly for their return policy.
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