At Fit Mode Shop, we want you to be completely satisfied with your purchase of our comfortable, family-friendly fashion. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused, in their original condition, and with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, the following items from our collection cannot be returned or exchanged:

  • Lingerie (for obvious hygiene reasons)
  • Any items marked as final sale (typically in our HOT SALE section)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your return – Securely pack the item(s) in the original packaging with the RMA number clearly visible on the outside.
  4. Ship your return – Send the package to our return center at:
    Fit Mode Shop Returns
    4636 Mcwhorter Road
    Jackson, MS 39201
    USA

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we will process your refund or exchange. You will receive an email notification when this occurs.

Refund Timeline:

  • Credit card/PayPal refunds: 5-10 business days after processing (depending on your financial institution)
  • Original payment method will be credited

Exchanges: If you requested an exchange, we will ship the new item once your return is processed. Shipping times follow our standard delivery estimates.

Return Request Email Template

To make your return request as efficient as possible, you may use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fit Mode Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to return/exchange: – Product Name: – Size/Color: – Reason for return/exchange: For exchanges, I would like: – New Product Name: – New Size/Color: Please let me know the next steps and if you need any additional information from me. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item from our Clothing, Comfort Shoes, or any other collection, please contact us immediately at [email protected] with photos of the damage/defect. We will arrange for a replacement or refund and provide a prepaid return label if needed.

International Returns

For our customers outside the United States (excluding Asia and certain remote areas not served), return shipping costs are the responsibility of the customer. Duties and taxes for returned items are non-refundable.

Note: This policy applies to items purchased directly from reesneakershoes.com. If you purchased through a third-party retailer, please contact them directly for their return policy.

For any questions about our returns and exchanges policy, don’t hesitate to contact our friendly customer service team at [email protected].

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