Welcome to Fit Mode Shop’s FAQ section! We’ve compiled answers to the most common questions about our stylish, comfortable fashion collections and services. Whether you’re shopping for yourself or your family, we’re here to make your experience seamless.
About Our Products
What types of products does Fit Mode Shop offer?
We specialize in comfortable, stylish apparel for the whole family, including:
- Clothing for men, women, boys, and girls
- Coats & outerwear (jackets, hoodies, sweatshirts)
- Dresses and lingerie
- Comfort shoes
- Bags and accessories
- Seasonal collections featured in our HOT SALE section
What makes Fit Mode Shop products special?
Our products are carefully selected to combine fashion with comfort. We focus on pieces that move with you through daily life while maintaining style. Our collections particularly emphasize:
- Comfortable footwear options
- Cozy outerwear like hoodies and sweatshirts
- Family-friendly styles across all age groups
- Seasonal must-haves at competitive prices
Ordering & Account Questions
How do I place an order?
Simply browse our collections, select your items, add them to your cart, and proceed to checkout. You’ll need to provide shipping information and select your preferred payment method.
Do I need to create an account to shop?
While you can check out as a guest, creating an account allows you to:
- Track your order history
- Save your shipping information for faster checkout
- Receive updates on new arrivals and special offers
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95) – Faster delivery via DHL/FedEx (10-15 days after dispatch)
- Free Shipping – For orders over $50 via EMS (15-25 days after dispatch)
Where do you ship?
We ship globally to fashion-forward individuals everywhere! Currently, we’re unable to ship to some remote areas in Asia and a few other locations. If you’re unsure about delivery to your region, please contact us at [email protected] before placing your order.
How can I track my order?
Once your order has been dispatched, you’ll receive an email with tracking details. Both our shipping methods (DHL/FedEx and EMS) provide trackable services with regular updates.
Returns & Exchanges
What is your return policy?
We want every Fit Mode Shop purchase to be perfect for you. If you’re not completely satisfied, we offer a 15-day return policy from the date of receipt. Items must be unworn, in original condition with tags attached.
How do I initiate a return?
Please contact our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and address.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method for returns.
Contact Information
How can I contact Fit Mode Shop?
We’d love to hear from you! Reach our customer care team at:
- Email: [email protected]
- Business Address: 4636 Mcwhorter Road, Jackson, US 39201
Still have questions? Don’t hesitate to contact us – we’re here to help you enjoy your Fit Mode Shop experience!